Once we process your return, we will refund you the amount you paid for the item(s). We can only accept returns from the original address to which your purchase was dispatched. The evaluation process may take up to 7 days from receipt of the returned package by our retail or brand partner. You fail to pay any applicable customs charges to DHL prior to the delivery attempt, fail to sign the delivery confirmation slip, if someone else other than you or a person authorized by you signs the delivery confirmation slip, if you fail to retrieve a package from the courier’s warehouse in the event of a failed delivery in a timely manner, or if you live in a location where multiple packages are delivered to a shared area and a package is stolen after delivery. Returns outside the timeframe specified may be accepted at our discretion and can only be refunded as NETDRESSED credit to your account. Self-care products (fragrances, face, body, hair, make-up): must be returned in their original packaging, unused, unaltered, and sealed.ĭamaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care team so that they can help resolve the issue. Be mindful of deodorant, makeup, or perfume that may rub off, and beware of jewelry that may catch or tear the fabric. This applies to lingerie, hosiery, underwear, swimsuits, bikini bottoms, etc.Īpparel: all original tags must still be attached to the garment(s). Intimate apparel and swimwear: must be returned unworn, and with the original hygienic protection sticker still intact. Please be sure to place the shoe box inside a shipping box to prevent damage during transit. The dust bag and/or shoe box must be returned alongside the footwear, in its original condition. Please make sure to test the footwear on a carpeted surface, so as not to damage the soles. We reserve the right to refuse any request for a return without this mandatory proof of return postage.įootwear: when trying on footwear for the first time, we ask that clean socks to be worn. When requesting a return, please ensure to keep the return postage receipt until the refund is duly processed by NETDRESSED. Make sure to only include the item(s) to be returned in your shipping box.Item(s) must be returned with the hang tags, security tags, and packaging in their original condition.Item(s) must be in original, unused, unaltered, and unwashed condition.Item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no make-up stains, no excessive perfume or perfume stains, no sole wear or debris (for shoes).The package must include the return label and packing slip that will be provided by Netdressed when you complete the Return Request by submitting our return form.Item(s) must be received by us our retail or brand partners within 14 days of delivery to you.A return request must be submitted within 7 days of receiving the item(s).To return one or more items from an order, all of the following conditions must be met: Kindly keep a copy of any documents that DHL/FEDEX provides. Please leave the box open until DHL/FEDEX arrives to pick it up and possibly inspect the content. ![]() Please attach the provided airway bill to your package and contact the courier to schedule a complimentary pick-up. ![]() Please get in touch with the courier (DHL/FEDEX) for a free pick-up at a convenient time. To initiate a return please contact us at or at We will provide you with a return authorization number and a return airway bill. ![]() ![]() Please get in touch with us within 7 days of receiving your merchandise to initiate a return. It is your responsibility to request a return authorization within 7 days of receiving your items and to ensure that returned merchandise is received within 14 days of being received by you. Please keep in mind that most of our brand and retail partners are located in Europe. You have 7 days to request a return authorization from the date your product arrives and 14 days from the day the product arrives to you to ensure that the item(s) are received by the retail or brand partner from whom they were shipped. Please note that we are unable to issue refunds or accept returns on any items listed as "Final Sale" on the product page or on “Special Order” items. We want you to be delighted with your purchase, which is why we offer free returns with pick-up on all in-stock and Pre-Order purchases that are in compliance with our return policy and time frames below.
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